You can expect your order to arrive within 5 workdays. We send all merchandise as packages, which makes it possible to track them in case of problems. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to us immediately, or no later than two days after receiving it. Then return the merchandise to us. Sort of Coal is not responsible for merchandise that is damaged during transportation. We always pack everything carefully, thereby minimizing possible damage.